It is very easy to use and has an arsenal of features, making online voice and video calls possible. Connecting with your contacts via Skype messaging or video calls costs nothing. You can choose to upgrade to the paid account, though, to access more features such as Skype to mobile phone calling.
But for regular Skype-to-Skype communication, the free version is good enough. Skype, though, is not perfect. Glitches can happen during the session, leading to jerky videos or muffled audio sounds. Pro Tip: Run a dedicated PC optimization tool to get rid of incorrect settings, junk files, harmful apps, and security threats that can cause system issues or slow performance.
Another reason for a terrible call quality is the version of Skype you are using. It is also possible that the problem is with Skype itself. Before you try any of the fixes below, you need to do some emergency steps first in case the problem is caused by a temporary glitch in the system.
Log out of your Skype account and restart the app before logging back in. Delete all unnecessary files on your computer that may be causing the glitch. You can use a useful tool such as Outbyte PC Repair to get rid of all the trash on your computer and get it running smoothly again. If after doing all these and your calls are still not connecting, try the solutions below to see which one works for you.
The most common culprit for your call dropping is the quality of the internet connection. To fix your internet connection problem, restart your router to refresh your connection. Switch to the more stable Ethernet connection instead of Wi-Fi if you can. You can also try the following steps for additional help: Verify your device has a working internet connection with the required bandwidth. Verify you have the latest version of Skype.
Check your security software or Firewall settings to make sure they aren't blocking Skype. Related Articles. Additional Resources. Ask the Community Join the conversation with other customers.
Ask our virtual agent Get answers to Skype questions. Skype uses your Internet connection to make calls. Therefore, any issue with Skype might be caused by your Internet connection. If Skype keeps signing out, your Internet connection may be stopping intermittently, which will also cause calls to fail. If a call keeps disconnecting with one particular person, that may be due to his cell reception. That person may have drifted out of cell range, which will cause Skype to drop the call.
I have uninstalled Skype and reinstalled the latest classic version. I have done as you said in method 1, un checked the box enable uPnP. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 8 Search Community member.
Hello, I have a problem with Skype or my internet connection. When I use Skype on another laptop that I have, it works fine and doesn't affect the connection. What do I need to do? I use Skype a lot for business so need to resolve this issue asap. I would be grateful for advice thanks. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.
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